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by: John G. Miller List Price: $19.95 Amazon.com's Price: $13.57 You Save: $6.38 (32%) as of 07/29/2010 15:07 EDT Used Price: $1.84 Collectible Price: $6.99 Third Party New Price: $8.15 Availability: Usually ships in 24 hours This item ships for FREE with Super Saver Shipping. Binding: Hardcover Dewey Decimal Number: 153.83 EAN: 9780399152337 Edition: 1 ISBN: 0399152334 Label: Putnam Publishing Group Manufacturer: Putnam Publishing Group Number Of Items: 1 Number Of Pages: 128 Publication Date: September 09, 2004 Publisher: Putnam Publishing Group Release Date: September 09, 2004 Studio: Putnam Publishing Group Features: ISBN13: 9780399152337 Condition: New Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed Related Items: Flipping the Switch...: Unleash the Power of Personal Accountability Using the QBQ! The Legend of the Monk and the Merchant: Principles for Successful Living Outstanding!: 47 Ways to Make Your Organization Exceptional The Go-Getter: A Story That Tells You How To Be One Thou Shall Prosper: Ten Commandments for Making Money see more Alternate Versions: Click to Display Browse for similar items by category: Click to Display Editorial Review: Amazon.com Review: QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards Product Description: Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. Execution guided readers to overcome the inability to get things done. QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?" Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change. Customer Reviews Average Rating: Rating: - Making Organizations Outstanding I love a couple of things when I pick up a book. I love when the title is clear and promises me something tangible (something of course that I care about). And I love it when the book delivers. When the book is also written by a really smart person, who I've had the privilege to work with a bit, it is even better. This book is all of these things. John G Miller, author of QBQ - the Question Behind the Question among others, has written a fast paced, easy to read and hard ... Read More Rating: - Living mindfully Normally, I have a fair amount to say after reading a book. In the case of this one, not so much. Mostly because it's stuff I've long believed, lived, espoused. (Although I do have my own version of how to approach things, RBR, or Reason Behind the Reason, which deals with causation and acting gracefully in response to someone's limitations.) The concepts are simple, and for me, summed up in the title of my review. Anyone who has any experience with yoga, who has entered into that philosophy ... Read More Rating: - Easily Effective QBQ has been a great spark for my school. On top of crazy schedules and in depth curriculum work we needed to get a grip on getting our school out of a rut of ho hum and its not my job. QBQ provided a fast, motivational read for the staff that reminded us of the bigger theories but didn't bog us down in "academic jargon" and lofty dissertations with $100 words. It was refreshing for us to hit the "reset" on our personal accountability with each other and our students. It certainly can spring board into ... Read More Rating: - Just buy Flipping the Switch by Same Author Just buy Flipping the Switch by same author. It gets to the same point with a better word picture. Great gift for whiners and complainers. Rating: - Forget the Why & When Questions, Focus on What & How Questions are indeed powerful tools for personal and professional discovery. Unfortunately, far too many people truly do not understand the real questions to ask themselves. In this book, QBQ! The Question Behind the Question What to Really Ask Yourself, Practicing Personal Accountability in Business and in Life, John G. Miller through the use of personal observations show the power of questions and their answers. Beyond being an easy read and quick one as well (less than 120 pages in bigger print), ... Read More see more